We've never experienced poorer customer service at a gym than here. They clearly care a lot more about money than customers as we experienced this poor customer care on every level of staff. The won't allow your child to do a make up day that is anywhere near equivalent to the day you lost, and if you miss more than one day (even due to their error, as was our situation) they will only give you ONE HOUR make up time for the multiple DAYS that you missed. Truly pathetic, I had to call a million times to get ahold of anyone and they sure take their sweet time getting back to you. I had to work so hard to get even that hour make up time and plenty of our money was flushed down the toilet. I've been told that many families are fleeing this gym for better locations and I understand why now. I will always warn parents about the treatment we received here!!