I am from Singapore, and I often bring my children to Johor Bahru during the holidays. It is a pity that such a thing happened yesterday; I have to say that as an employee, I can forgive because of work mistakes, but when customers raise objections, they are full of negative emotions, keep complaining, and colleagues cannot stop persuading, when customers express that they want to complain to her. At the time, she abruptly prevented her colleagues from telling her superiors where she was. When the customer took out her mobile phone and wanted to take a photo of her work permit as the basis for a complaint, she immediately slapped the customer's mobile phone to the ground far away, causing the customer's iPhone to shatter! As a service industry! This is unforgivable! However, when I, the hotel lobby manager and the police went back to find this AYU employee and manager to deal with the matter, the manager's attitude of covering up the employee was very rambunctious, thinking that we outsiders had nowhere to get justice, even if I said to find the media to expose the incident. He also ignored the matter and did not know the attitude of the head office. Last night, I went to the police station to make a record, and the police station also submitted it to the Consumer Council. I will also continue to complain to their head office!
It is strongly requested that this employee (AYU) realize his mistake, apologize openly and sincerely to the customer, and compensate for the continuous economic and property losses caused by this incident!
