I placed an internet order that shipped from this store. When I received the box at my home, the item that they shipped was not at all the item that I ordered. The box also did not have any packing slip included to show what was supposed to have shipped. I called the 1-800 number and was on hold for 30+ minutes and no one picked up so I hung up. I called again the next morning and was told to return the product to any reno depot store. I wanted to try and support Quebec based businesses but Reno-Depot really does not offer a level of on-line service anywhere near what is offered by other companies.