Staff is great at this location! The problems currently as is with many furniture places is shipping. I ordered my mattress on 7/5/2021 and requested a delivery date of 7/23/2021. I have still not received tracking information (it's 7/28) for my mattress meaning, it hasn't even been packaged yet. If you are planning on ordering just be aware that things are taking at least a month before they are even going out.