The employees are wonderful. They did everything they could for me; however, the hotel did not. The thermostat refused to cool my room lower than 70 degF, the wind blowing across the roof of the building was very loud, and the fairly new buildings two elevators had bumpier rides than elevators from decades. My main issue was the room never cooling. As someone from the south, I am used to constant air circulation and my room did not deliver.