I love the bookstore and its offerings, but I placed an online order with several Christmas gifts and the order has been "In Process" for the past 12 days with no sign of shipping. So much for their 4-7 day deliver window. What's worse is that I have called the Bookstore twice (no one picks up; goes straight to voicemail) and sent them three emails over the past week, and no one has gotten back to me about my order. I can't believe how terrible the customer service is, especially at this time of year.
