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The Home Depot

1590 W 49th St, Hialeah, Florida, United States
Review summary
Hilda Rodriguez
2 months ago
I placed an order online and received an email at 9 am today saying my order was ready for pickup at the Hialeah Location. I got to the store at 4:33 pm and parked at the curbside spot as instructed in the email. Since I did not hear from anybody, 10 minutes later my husband walked into the store to inquire on the order, at that time the representative passed down the message that we were waiting outside. At 4:56 I called the store to inquire again, nothing. Keep waiting. At 5:03 I received a call from the store asking me to move to the back of the store by the lumber area because they needed a machine to bring out my order. I did. At 5:17 I called the store again, at this time I was told that they were waiting on a manager to come with a key to open the door. It is now 5:27, no manager, no key, no nothing. This is totally absurd, insane and unacceptable. I did ask to speak to the manager and I was told not to worry, that I would be able to speak to him when he gets to the door. I feel totally disappointed by Home Depot and the way they are handling their business. Over the past three weeks I have spent over $7000 in products. Is this how you treat your customers???? By the way, it is now 5:37, I’m still waiting. It has been officially over an hour. Unbelievable.