Waited over 2 hours in the parking lot at Walmart on Chemong Road last Friday for a pickup grocery order. Called the store phone number 10+ times and was disconnected, put on hold, hung up on transferred to nobody and when I finally spoke to a person they just kept saying they were sorry and talked over what I was trying to say. My husband who was in the parking lot talked to a few different employees who said they would look into the order but nothing for 2 hours. Other cars who came after got their orders quickly. A 2 hour wait is unacceptable. We try to be understanding but the customer service was a complete fail. I would not recommend it to anyone. I asked for the managers name so I could point out the lack of service and the staff told me they didn't know who the manager was. I sent an email on their website 'contact us' and have not received a response. I also talked to the Walmart Canada call centre. It was a very frustrating 2 hours.