I highly recommend it. It's history you can visit and you can appreciate. It's fascinating to walk through Mrs. Winchester's shoes and what it took to create such a house! The staff in person were really helpful and knowledgeable. I was late to my time slot and they rescheduled me with ease. Getting through by phone won't happen but rest assured they will help you in person. I had a kind (waited for me as i ran from the bathroom just in time!) and humorous tour guide that lightened up the ambiance.