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Chipotle Mexican Grill

616 Fellsway, Medford, Massachusetts, United States
Review summary
3.4
Alex Taylor
in the last week
I don’t even know where to begin. I’ve been to this Chipotle multiple times over the last couple years and watched it slowly decay into a horror show thanks to the worst manager in the world. I went in today with my partner to get two burritos. As soon as we enter, the worker behind the register (the GM) was yelling at two customers waiting to pick up online orders. Didn’t have all the context, but it was incredibly disrespectful. After we ordered our burritos and made it to the GM at the register, he asked if I wanted anything to drink. I turned to my partner to see what he wanted to drink (because we usually share a beverage instead of getting two) and the GM literally yelled at me “NO, WHAT DO YOU WANT TO DRINK. YOU. YOU.” I ended up just not getting anything to drink. Corporate needs to ditch this manager. ASAP. He is incapable of empathy, compassion, communication, or customer service. What a miserable human being.