I went all the way there to apply for cross state permission as the service was not available in other smaller police stations in Klang. At 1.40pm they verbally told to come back at 3pm as the rest time was 1pm til 3pm. It was a Tuesday. Many people were waiting there under the hot weather. It was truly inconvenient esp for working people. The long break time was a little unreasonable and service needs to be improved if we want to be a first-class nation.