Could not find a route

Map Editors Community General Topics
1

I’m trying Waze for the first time in over a year, but can’t get it to find a route. I’ve tried 3 addresses in Orpington and Swanley, but can’t get it to calculate a route from my home (in Richmond). My phone is a Galaxy S4, and it’s connected to the internet fine. I’m running Waze v3.7.7.0

Any ideas??

2

Sounds ominously like this:

https://www.waze.com/forum/viewtopic.php?f=55&t=55997

We’re still working with Waze HQ to resolve this extremely annoying problem.

3

Are you located in a dead-end route and did you have a sat-fix?

The message “could not find a route” usually occurs if you are trying to navigate out of a street (segment) that doesn’t have an end node. If you give a permalink or an address we could check the map for problems.

PS: If for any reason you don’t want to post your address in the forum you can PM to me or any of the country managers (CM) in your area.

4

I’m in a pretty central location in Richmond, and not in a cul-de-sac. My postcode is TW10 6QE, and an example of a destination that it couldn’t find a route to is BR8 8NZ (Cranleigh Drive in Swanley). Another failed destination is Masefield View in Orpington.

5

Those cross (Greater) London routes are precisely the ones that can fail. If you try getting a route at 2300 (using livemap) it works ok. I find this extremely frustrating as I’m sure do you.