Endless frustration

Where to begin…

I joined Waze a few months ago and really like the app. I was collecting points but my ranking never moved, stayed stuck with the points to next level always at “-0”. My friend is on Waze and his pints to next level changes. So I deleted the account figuring something was wrong and now I am in the same bucket again, points not accruing and number always at -0.

Looked on line and it says to go to “my dashboard” and set my server. When I login I do not see a my dashboard anywhere. I do not consider myself an idiot, been in IT for 32+ years so I know my way around apps.

What am I doing wrong?

Has anyone helped you out yet?