Hello Waze Team,
Please find attached a screenshot illustrating the issues we are currently experiencing with our A24 Assistance listing in Waze.
We are delighted that A24 Assistance is already listed as a Roadside Assistance provider in Waze. However, we have identified two issues that currently prevent Waze users from contacting us directly through the app.
1. Phone number is incorrect / incomplete
Our phone number is currently displayed as:
372500000
The correct phone number should be:
0372 500 000
International format: +40 372 500 000
Because the initial 0 is missing, users cannot call A24 Assistance directly from the Waze app.
Could you please update the phone number associated with our Roadside Assistance listing to +40 372 500 000, so the call functionality works correctly?
2. “Send Location” feature is not available
Other roadside assistance providers listed in Waze, such as ACR and Rescue4x4, have a “Send Location” feature, which opens a pre-filled email directly from the Waze app and allows users to easily share their current location with the assistance provider.
We would like to have the same functionality activated for A24 Assistance.
The email address that should receive these location requests is:
For reference, our correct details are:
Company: A24 Assistance
Phone: +40 372 500 000
Email for location requests: office@a24assistance.ro
Could you please help us with both updates?
If you require any additional information, verification or technical setup from our side, please let us know. We would also appreciate your guidance on whether A24 Assistance needs to create an official Waze account in order to manage these details and functionalities in the future.
Thank you very much for your support. Having both the direct call and location-sharing features working correctly is particularly important for a roadside assistance service, where users need to be able to reach us quickly and easily.
Looking forward to hearing from you.
Kind regards,
Andrei Deac
Marketing
A24 Assistance