Forum e-mail notifications have stopped

Map Editors Community Community Issues And Requests
1

Hi,

I’m opening a separate thread in hopes that someone can help me with this issue or experiences something similar. For nearly 1 1/2 weeks now I’m not getting any e-mail notifications from the Waze Forum for subscribed topics, forum or private messages. I didn’t change anything in my settings, they just stopped. Also all subscribed topics and forums are still listed as subscribed.

I tried switching the e-mail address in the dashboard to GMail to see if e-mails would be dropped by my mail server. Didn’t change anything, still no notifications.
I already contacted support via NanoRep, no reply so far.

This is pretty annoying since I rely heavily on notifications and I feel like the fault is not on my side. On the other hand I talked to some fellow Wazers and they reported no troubles. So why on earth would notifications just cease to function for me?

Any hints on what could be wrong are greatly appreciated!
Wolfgang

2

The support team found the bug and they are working to solve the issue.

We also experienced same issues in with the Israeli community

Thanks,
Shmupi

3

Thanks Shmupi,

happy that there’s light at the end of the tunnel. It would be great if such problems would also be mentioned on status.waze.com since it’s really difficult as a normal user to get any information unless it’s a global problem.

Wolfgang

4

I’m not sure if it is a global problem.

I think it’s affecting only part of the users.

I was not affected this time but many others were.

Shmupi

5

Can you please check now if emails are working now ?

The support team just email me about having the issue resolved.

Thanks,
Shmupi

6

I’m having the problem as well… and still…

used to receive the mail notifications, not anymore… not working for forum notifications, nor for App-notifications (UR problem related)

psst: I didn’t change my mail - still gmail… what I did do, is rearrange my mailbox in multiple boxes (but that worked for some days without issues) - I don’t have waze messages in spambox or trashbox

7

I just got an email notification about a PM, so the system is working…

Have you checked the various spam filters? I know I have one on my computer & there is also one on the email server I need to check every so often.

8

I will forward to them that the world forum is still experiencing issues.

The system might work only for a part of the users…like we had with our forum in Israel

Thanks,
Shmupi

9

than I should be able to find them in my spambox right? not there

I do receive the wazestatus-notifications…

10

Still going on for at least a few of us in NA server, USA.

11

Same problem here in Guatemala. The notifications work in the app but nothing make it to the mail

12

I have same problem in Italy.

13

still no notification mails, only wazestatus…

and it is a handicap to not have those mails :?

14

… still waiting for a solution…

15

Mine finally seem to have started up, just today. :slight_smile:

I blame any errors on tapatalk… :slight_smile:

16

I received a mail notification of this topic… waiting for more :smiley:

(I didn’t change anything at tapatalk during the last 3 weeks)

17

The support team informed us that the issue was resolved.

Thanks,
Shmupi

18

fully working again :smiley:

19

Emails to my Yahoo email account stopped in early February. When I opened a gmail account for Waze activity, and updated my addy on Waze, emails immediately started.
But on March 7, emails completely stopped again.
Help! Can’t easily fix URs when the only link to replies to UR conversations is in the phone app inbox.
thanks

20

It happened to me in the past…

Try to contact the support team.

https://www.waze.com/support/question

Ask a few questions without a possible answer and then the system will allow you to send a form to the support team.

Good luck,
Shmupi