Hi there,
We’ve received a map update request to Waze support and we’re posting here on the user’s behalf. The link to this post will be forwarded for the user to follow up.
This is the user’s request:
STATE: Sumqayit
CITY: Sumqayit
PERMALINK: https://www.waze.com/live-map/directions/az/seyidoglu-insaat?to=place.ChIJsaItPNZnMEARZ0nbCGOdKA0&from=place.ChIJf3Ot-TlnMEARShGXY0Z7vGo&utm_medium=lm_share_directions&utm_campaign=default&utm_source=waze_website
REQUEST TYPE: Wrong Direction
The user’s request content:
I’m sorry for any inconvenience you’re experiencing with the navigation apps. While I can’t directly process images or generate tickets, I can certainly help you create a detailed report based on the information you’ve provided. Please provide me with the relevant details, and I’ll assist you in crafting a report that you can use to communicate your concerns.
Report Ticket: Navigation App Routing Issue
Route Direction url: https://www.waze.com/live-map/directions/az/seyidoglu-insaat?to=place.ChIJsaItPNZnMEARZ0nbCGOdKA0&from=place.ChIJf3Ot-TlnMEARShGXY0Z7vGo
User Information:
• Name: Murad Garashov
• Contact Email: qarashov97@gmail.com
• Phone Number: +994 70 801 05 40
• Location: Khazar, Baku, Azerbaijan
Issue Description: I am writing to report a recurring issue I’ve been facing while using the Waze navigation app for my transportation needs, particularly when using Uber services. I rely heavily on Uber for my transportation, and most Uber drivers utilize the Waze app for navigation.
Problem Description: For my designated pickup location in Bina settlement, I have noticed a consistent discrepancy in the routing provided by Waze. The route displayed in Waze often suggests a suboptimal path that includes roads that are not preferable or even less suitable for driving. This leads to Uber drivers having difficulty reaching my location accurately.
Impact: As a result of the incorrect directions displayed in Waze, I frequently receive calls from Uber drivers who are attempting to reach my location. These drivers often seek further guidance as the Waze directions do not accurately reflect the optimal route.
Consequently, I am required to provide manual instructions to guide them correctly, which consumes additional time and effort, both for me and the drivers.
Comparison of Route Information:
"Waze wrong direction” image file description: This image highlights the inaccurate route provided by Waze when Uber drivers attempt to pick me up.
“Waze manually edited version that shows correct road to my house” image file description: This image presents a manually edited version of the route (indicated by the red line) that accurately guides drivers to my location.
“Google maps direction that shows exactly same route I need” image file description: This image demonstrates the correct route as depicted by Google Maps, which aligns with the optimal path to my residence.
Google maps direction URL: https://www.google.com/maps/dir/B0mam+H99s99n+m99scidi,+423600,50.102766,+40+Azerbaijan+Ave,+Sumqayit/Seyido9Flu+in9Faat,+Khazar/@40.4163061,50.1093474,15.01z/data=!4m15!4m14!1m5!1m1!1s0x40306739f9ad737f:0x6abc7b466397114a!2m2!1d50.1028242!2d40.4235836!1m5!1m1!1s0x403067d63c2da2b1:0xd289d6308db4967!2m2!1d50.1297721!2d40.4102073!3e0!5i1?entry=ttu
Desired Resolution: I kindly request that the routing accuracy of the Waze navigation app be improved for my specified pickup location in [Your Area]. Ensuring that the app provides accurate and optimal routes would greatly enhance the overall experience for both Uber drivers and passengers, like myself.
Additional Notes: I deeply value the convenience and efficiency that technology brings to transportation services, and I believe that resolving this issue would significantly contribute to a smoother and more seamless experience for all parties involved.
I appreciate your prompt attention to this matter and your efforts in addressing this ongoing concern. Please do not hesitate to contact me via the provided email or phone number if further information is required.
Thank you for your understanding and assistance.
Sincerely,
Murad Garashov,
Thanks,
The Waze Support team