Join the 2024 Help Center Raid!

[Leigh-Staff]

Editors, we need your help!

Outdated information is hiding on the Waze Help Center and we need you to find it!

Millions of Wazers visit our help center articles every month and we don’t want them to get confused. :roll:

Help us catch as many errors in the articles as you can in the 2024 Help Center Raid from Feb 1 - 7.

How it works:

1. Sign up for the Help Center Raid.

2. Raid the help center articles from Feb 1 -7 using a file we provide and search for outdated information - instructions, terminology, etc.

3. Report each outdated phrase with a comment. Explain what’s wrong and how you would fix it.

We’ll use your reports to update the help articles so we can better support Wazers.

Everyone who participates will get a special Help Center Raider badge and your contribution to the raid will appear on the Hall of Fame Leaderboard. And most importantly, your contribution will impact millions of Wazers worldwide.

Got questions? Ask us below.

See you at the raid!
Leigh on behalf of Waze Communities

*The raid will be conducted in English, however the errors you report will be fixed in all Waze Support languages.

[Leigh-Staff]

Hey everyone!

Registration is closing soon so it’s your last chance to sign up if you haven’t already!

[Leigh-Staff]

Thanks to everyone who joined the Help Center Raid. It was a huge success!

Over 50 community members raided 100 help center articles and suggested a total of 700 content and phrasing fixes!

This brings us one step closer to making the Waze Help Center better for millions of Wazers worldwide.

Check out the leaderboard to see all the winners.

Stay tuned for updates from us as we roll out improvements to the Help Center, based on the communties’ fixes.

Until next time,

Leigh, on behalf of Waze Communities

[Leigh-Staff]

Hey everyone!

I’m happy to update that 63 Waze Help Center articles have been updated with your fixes from ther Help Center Raid!

Thanks to you, these articles reflect the functionality of the app with more accuracy, helping millions of Wazers get the help they need.Here’s the full list of updated articles:

• Set your sound preferences
• Edit gas types and prices
• Use Waze in dark mode
• Get a reminder when it’s time to leave
• Download your personal data
• Find EV charging stations along your route
• Navigate in license plate restricted zones
• Play Waze sounds through your Bluetooth device
• Share your drive
• Change your app language
• Get a reminder to turn on headlights
• Navigate with a clean air pass
• Get trip suggestions
• Report road hazards
• Report road closures
• Customize your alerts
• View your map editor level
• View your map edits
• How to contribute to the map
• View a route in steps
• Delete your Waze account
• Turn on battery saver
• View and manage recent locations
• Register your guest account
• View alternate routes
• Use Waze on Android Auto
• Set your work address
• Set your home address
• Manage speed camera alerts
• Submit debug logs
• Sync your calendar with Waze
• Search for your destination
• Connect an email address to your Waze account
• Create or update your password
• Pave a missing road
• Use Waze built-in for your car
• Avoid difficult intersections
• Use Google Assistant with Waze
• Earn badges
• Manage railroad crossing alerts
• Navigate with HOV & subscription-based toll roads
• Request roadside help
• Navigate with Vignette pass on highways and freeways
• Drive to a phone contact
• Get help from the Waze Community
• Get app suggestions
• Chat with Wazers on the map
• View your points & level
• Go invisible on the map
• Set a different start point
• Listen to music with Waze Audio Player
• Log out of Waze
• Avoid toll roads, freeways and ferries
• Manage your notifications
• Fix a GPS issue
• Set your username
• Report a map issue
• Record your own voice directions
• Allow Waze to use your GPS
• Avoid unpaved roads
• View and manage your Navigation history
• Report a map issue
• Add saved places
• Create a Waze account
• Keep Waze on screen during phone calls

A note from the content team about how they implemented your fixes:

We went through each of your suggestions and made all the changes we could. If you happen to be looking through the articles and don’t see your suggestion, there could be a number of reasons for it. Here are the main ones:

• We align with the latest app version, even if it’s only available to +50% of users. For future raids, we’ll include the latest app version, so raiders can compare to the version they have.

• We set our app language to English (US). Sometimes field names vary from English (UK). For future raids, we’ll mention this language preference.

• We aim for consistency. We have writing guidelines that help us keep everything consistent. Some wording changes didn’t meet those guidelines.

• We prefer one method for each action. To avoid overwhelming the user with options, we only add in alternate methods if they’re done at a different point in the drive (for example: from Settings and during a drive).

• We focus on common user issues. Some suggestions for FAQs were great, but our data showed few users asked about them. If we see an increase in questions, we’ll be sure to add them in.

• We write for all Waze users. Because many of the users aren’t map editors, we don’t detail WME steps. If we expand to cover the WME, we’ll add them in.

• Our documentation tools have limitations. Some suggestions were to change sections that are built-in to our help center (For example: To change the “iPhone & iPad” tab to say “iOS”).

• Some fields or features are different per country. In these cases we choose one option, and add a note that the field or steps may vary by location.

Thanks again to everyone who contributed!