The problem was an effect of an undefined city in the address of the segments as it was stated in old threads. I tried to replicate the procedure to find at which zoom levels the undefined ID appears, and I found that the problem happens on different zoom levels depending on the venues being displayed, because the address Id 29858921 has a reference to unknown city id 193666. This city Id was also present on some segments at given zoom levels, which it is not currently the case today for highways/freeways at this location: permalink.
But, in this other location (permalink), the problem persists. Hiding the places layer and refreshing the map data using the refresh button at the right side of the map, the left panel could be displayed at the segment selection.
So, it seems that the problem was fixed for segments, but not for places (venues). If venues are being displayed (the places layer is enabled), downloaded data from Waze services (json structures from Descartes), address data for segments is overwritten by address data for places (invalid replaces valid), and an exception is raised when an object (segment or venue) is selected:app-981e5614e6b98677ed25.js.gz:1 Uncaught Error: city: 193666 does not exist
at a (app-981e5614e6b98677ed25.js.gz:1:2173077)
at app-981e5614e6b98677ed25.js.gz:1:2173480
at Array.filter (<anonymous>)
at t.hasMultipleStreetsWithSameCityName (app-981e5614e6b98677ed25.js.gz:1:2173453)
at l (app-981e5614e6b98677ed25.js.gz:1:1737558)
at app-981e5614e6b98677ed25.js.gz:1:1738218
at Array.map (<anonymous>)
at t.generateStreetOptions (app-981e5614e6b98677ed25.js.gz:1:1738164)
at t._generateStreetOptions (app-981e5614e6b98677ed25.js.gz:1:1745480)
at t._initStreetInput (app-981e5614e6b98677ed25.js.gz:1:1746725)As places might or might not appear in a given area at a defined zoom level, it happens to be the reason why sometimes the left panel is OK and sometimes it is grey.
We have checked with the team and the issue with the PLs in Chile has a workaround.
You have to disable the venues layer (disable the layer “Places”), refresh the map using the button on the WME map and try to select the segment again.
The segment should become clickable.
Best,
Nataliia (unavailable attachment: Screen Shot 2022-04-27 at 13.29.19.png)
The team is still working on your example. We have noticed that you can click on the segment if you zoom out. So the root cause for it is different. I will update when I receive more information.