Feel free to give it a try. The main advantage is that this system learns - and helps us determine what are the key questions people are still missing. Also, it allows escalation to the waze support team directly through the site (and not by email).
We’re slowly going to phase out our email support (support@waze.com) and work directly through the new support system. For the time being, mails to support@waze.com will still be answered as usual, but if new users have problems - we recommend to first try and ask your question on our support page, and escalate to us through the page (‘Ask a representative’).
Dror, when asking a question that hasn’t been answered before, I get the “mail a representative” form. The submit button for this form is missing in Firefox (latest version), I have to switch to IE or different to make it appear.
