Describe the problem*:
Some open Place Update Requests (PURs) do not appear in the Issue Tracker, and do not display an open bubble in WME. Have checked without scripts. Can check by filtering in Issue Tracker to display Residential PURs only.
Example: https://waze.com/en-US/editor?env=usa&lat=42.19164&lon=-71.25300&zoomLevel=18&venues=189202854.1892356219.20767515&venueUpdateRequest=189202854.1892356219.20767515
What device were you using?:
beta-mobile-app
What is the bug affecting?:
WME
Can you reproduce it?:
Happens Sometimes
Operating system:
beta-ios
Device Information*:
iPhone 12 mini
Waze Version Number*:
5.5.0.0
How badly did this affect use of the product?:
Medium
1 Like
Hello @mudge42,
Thank you for bringing this to our attention. Indeed, the PUR is not appearing in the tracker. The issue has been reported internally. I will keep you posted on the progress.
I’ll just repost the permalink so others can check as well:
https://waze.com/en-GB/editor?env=usa&lat=42.19323&lon=-71.25300&s=9426304416663006084290&zoomLevel=16&venues=189202854.1892356219.20767515&venueUpdateRequest=189202854.1892356219.20767515
(The link in your post is not opening for me.)
Kindest regards,
Olesya
Not sure what happened to the permalink - I’ve fixed my post. Thanks!
1 Like
This issue has started again today, but is not limited to Residential places. Issue Tracker is not displaying some PURs (multiple categories). The PURs may be found by the UR-MP script.
Have also tried in Incognito mode with the same result in Issue Tracker. I’ve checked the filters and verified that they are not the problem.
Example PURs not found by Issue Tracker:
https://waze.com/en-US/editor?env=usa&lat=41.93977&lon=-70.65047&zoomLevel=17&venues=189661603.1896288354.512018&venueUpdateRequest=189661603.1896288354.512018
https://waze.com/en-US/editor?env=usa&lat=42.07549&lon=-72.56666&zoomLevel=17&venues=188350885.1883705456.371851&venueUpdateRequest=188350885.1883705456.371851
Hi @mudge42,
Thank you for flagging this issue. I have reported it internally and will keep you posted on the progress.
Please let me know if you see any other examples.
Best regards,
Olesya
@Olesya-staff,
Thank you. I am continuing to see new examples today. At this time there are about 30 PURs in Massachusetts that do not show up in the Issue Tracker.
Regards,
mudge42
Thank you @mudge42 Is there any pattern at all? For example, are they all “new picture” PURs or different types?
I will appreciate a few more permalinks if possible.
Best,
Olesya
I’m having the same issue. I’ve found a PUR (new place) dragging the map and didn’t see in the issue tracker (can’t share link because I’ve already rejected) and didn’t see any other PUR throughout the day in the issue tracker. Also, PURs that I’ve already accepted a few days ago (new photo) appears again as if I haven’t reviewed and accepted it, like this one https://waze.com/es-419/editor?env=row&lat=-25.50762&lon=-54.61377&zoomLevel=19&venues=200148489.2001419353.2653953
Thank you for these examples, I have added them to the internal ticket for further investigation.
Best,
Olesya
Hello @Jorge-RC,
Thank you for your input. As for the linked place, I can see that it has been edited (a few update requests approved) and there are no pending updates. Can you please check again?
Best regards,
Olesya
There are no pending updates but I had to approve the same photo update twice. As you can see in my country Paraguay, there are 0 PURs pending and I haven’t see any new place update request since yesterday. It’s weird because I always find some.
1 Like
Thank you for the clarification @Jorge-RC I will update the internal ticket accordingly.
Best regards,
Olesya
Hello @mudge42 @Jorge-RC,
I hope you are well.
Could you please let me know if the Issue Tracker is working as expected for you?
We’ve had a fix which should now be effective throughout all environments.
Best regards,
Olesya
Thank you for your update @Jorge-RC! I don’t see too many PURs in Paraguay, presumably they are not frequent in general and all except for one have already been processed?
@Olesya-Staff
Yes! The fix has worked and Issue Tracker is now displaying all PURs.
Thanks!
1 Like
Thank you for the confirmation @mudge42 I’m glad it’s back up and running. 
That’s right. I’m 24/7 checking the WME and reviewing PURs as they appear, which is why there aren’t many. It was working fine, but I found one PUR that again doesn’t appear in the issue tracker.
https://waze.com/es-419/editor?env=row&lat=-26.35870&lon=-55.24100&zoomLevel=20&venues=199755264.1997290500.40486893
Thank you for your update @Jorge-RC. Your dedication is amazing! I have asked the team to review this case so if you could keep this one open for now and maybe add a map comment, I’d appreciate it.
Best regards,
Olesya
1 Like