PA WoP Page Update - URs

Map Editors Community United States Pennsylvania
1

Our PA WoP page does not have any guidance on handling URs, and for some time we have had a process in place that is different from some other states, this summarizes the “trial guidance” that has been in place since 2017 for everyone to see. Please review and comment:

[Mar 5] - I have added changes in blue font based on the recommendations in this thread, final call for comments!

[b]

Update Requests (URs)[/b]

Any editor can research and reply to an Update Request. Rank 1 editors will need to work with a more senior editor to review and close a UR.

[b]The main objective is to resolve legitimate map issues[/b] -- not just to close URs. Be sure to take time to understand the issue, and ensure that the reporter has time to respond. URs may be left open longer if needed to properly resolve the issue.

Pennsylvania generally follows  [url=https://wazeopedia.waze.com/wiki/USA/Update_Requests]national guidance[/url] with these exceptions: 

	No editor "owns" a UR, we work as a team to investigate and resolve issues.  However, if it is clear an editor is actively working on an issue with the reporter, etiquette dictates that you contact them before stepping in and resolving it.
	
	[color=#0040FF]To improve your chances of getting helpful replies to your UR comments, use specific, personalized comments such as [i][b]Last Tuesday at 5PM, Waze instructed you to turn right on High street, but you continued straight on Gay Street. What was wrong[/b][/i]?. Avoid using generic generated comments, and be very cautious of any scripts which have options to automate your comments in any way.[/color]

It helps to let the reporter know they need to reply in the app, that email responses will not reach us.

	Timeline:
  • Try to resolve the UR without having to contact the reporter, but if contact is needed, send a request for more information
  • Send a reminder 4 days after the initial message from an editor.
  • If there is still no response, close the UR 4 days after the reminder message was sent, and include our email address in your reply : wazepennsylvania@gmail.com along with asking them to put your editor username in the subject line so emails can be auto forwarded to you
    If you are regularly responding to URs, contact a State Manager for the process to be added to the auto-forward for the email account so you can receive any replies directly.

Example:

Jan 20, Initial request for more information sent by an editor
Jan 24, reminder sent
Jan 28, problem closed “Not Identified”

2

Looks good. One thing I would add in the Timeline section:
If there is still no response, close the UR 4 days after the reminder message was sent, include our email address in your reply : wazepennsylvania@gmail.com along with asking them to put your editor username in the subject line so emails can be auto forwarded to you.

3

Thanks for taking this on, ehcool68. This is pretty clear.
For this paragraph:

Can we put the focus on what we want the editors to do by rearranging it a little:

4

FYI - I edited the original posting in this thread to incorporate some good suggestions, last call for revisions, I’d like to finalize this.

Eric

5

Last Tuesday at 5PM, Waze instructed you to turn right on High street, but you continued straight on Gay Street.

Just an observation. Not sure this was intentional trying to be cute, but the user was told to “go straight on Gay St” ? Is there a subliminal message there?

6

For clarity, I suggest:

to something like:

7

Honestly, I did not even pick up on that. It could be misconstrued. How about this instead?

8

That is better.

9

Thank you both for your suggestions, I will fold them into the edit!

Eric