An Update Request (UR) is a Map Issue reported by a user from the Waze client app. It is also a layer in the Map Editor. See update requests for more information.
In Idaho, we have “adopted” at 0/6/7 system for response to Update Requests. 0/6/7 is the short way of explaining the following.
Day 0
At the earliest possible convenience for an editor, an editor should investigate the available resources shown from the data provided by Waze and other legal sources. (GPS Trace, Route, Location and GIS Maps) to determine if a valid error occurred. If an error is not obvious, then the editor should comment on the UR seeking such information. The information in the comment should contain:
-Approximate Location
-7 Day Comment Period
-Reply using Waze Inbox, not email.
Example:
Day 6
Once the sixth day has came since the original comment, and there is no other comment from the reporter, the editor should politely remind the reporter that they only have 24 hours to comment on the report before it will be closed.
Day 7
URs may be noted as closed due to lack of reporter response, provided at least 24 hours have elapsed since the Day 6 Reminder Message (Day 7 since original comment)
I suggest adding really clearly that this “Day 0” starts the clock for Days 6 and 7, not the date that the Update Request was posted. Craft a little language about this.
Also, I would like to see that this is guidance, and not absolute, that given the location or other circumstances, that the UR can, and perhaps should be left open longer.
Also, link to the Update Requests is the Waze Map Editor is needed, and perhaps specifically the Etiquette section, which also has a Flowchart.
… It is also a layer in the Map Editor. For more information on Update Requests, please refer to the [[Update Requests in Waze Map Editor|Update Request Wiki Page]] This guidance is not a rule, but a recommendation and in some cases, Update Requests will need to be left open longer than the seven day timeframe.
=== Day 0 ===
… If an error is not obvious, then the editor should comment on the UR seeking such information. This comment begins the 7 day waiting period.
The information in the original comment should contain:
=== Day 7 ===
URs may be closed due to lack of reporter response, provided at least 24 hours have elapsed since the Day 6 Reminder Message (Day 7 since original comment)
…
A UR which is closed due to inactivity should be closed as “Not Identified.”
A UR which is closed with a change to the map in any way, should be closed as “Solved.”