This report has been received and the details are in the report. I think this is another possible Detour Prevention Mechanism issue. https://wiki.waze.com/wiki/Detour_Prevention_Mechanisms
From what I have been able to work out from the report and the reporter, the last segment where the person left the motorway was M1- Pacific Motorway, all intermediate segments are the same name, and I think the segment after where the person rejoins the Motorway is also M1- Pacific Motorway. So that is condition 1 met.
Detour is more than one segment long, so condition 2 ticked.
And I have added up the distance where I believe the reporter left the motorway (Exit 38: SR96 Jacobs Well Rd / Yatala (North), Yatala, Australia) and where waze wanted them to rejoin, which is to M1 - Pacific Mwy, Beenleigh, Australia
and I make it less than 5kms, so that is condition 3.
The reporter says that waze reported a 3 minute saving by going to service roads. So I am now wondering, why did the DPM not work in this instance, am I missing something, has the reporters driving actions caused an issue and there is actually no issue at all and the system is working as it should?
Assistance required. Feel free to read the back and forth of the report for further information as well.