URs & PURs in Wrong Server

velezss · March 29, 2025, 11:26am

Steps to reproduce this issue:
Several old URs & PURs appear in the wrong server and we cannot close them

Permalink:
https://waze.com/en-US/editor?env=usa&lat=19.53537&lon=-99.22678&zoomLevel=19&mapUpdateRequest=12016663
Are you using scripts? Which ones?:
None

velezss · March 29, 2025, 11:31am

Here is a complete list:

Olesya-Staff · March 31, 2025, 9:47am

Hello @velezss,

Thank you for your report. I have filed an internal ticket to investigate the issue. I will let you know once we have any updates.

Kindest regards,
Olesya

velezss · May 5, 2025, 12:40pm

Hello @Olesya-Staff ,

Do you have any updates?

Thanks,

Olesya-Staff · May 5, 2025, 12:55pm

Hello @velezss.

I’m sorry for the late follow up.

The cause of this issue could be that clients (Waze app users), still connected to the NA server while drifting to areas outside of it, reported issues. Those reports will be sent to the NA env and stored there, although being out of the region.

I have asked the team to provide some ETA for the fix and will let you now as soon as hear back from them.

Kind regards,
Olesya

SanzClew · July 31, 2025, 11:40pm

Hello,

We have an unhappy app user, presumably production-app, who claims to live in the UK and we have a UR in the US.

https://waze.com/en-US/editor?env=usa&lat=42.40375&lon=-71.06152&s=18871596110058360406014&zoomLevel=17&mapUpdateRequest=12329645

Olesya-Staff · August 1, 2025, 8:49am

Hello @SanzClew,

Thank you for flagging this issue. I have checked the user’s profile, and based on that, their location would indeed be in the UK. I’ll try to find more relevant details and log a ticket for this specific case, maybe we’ll be able to gather some clues from the backend based on this UR. Normally I would ask for client logs as well, but I’d rather not bother the user given their bad experience.

I will keep you updated as it becomes clearer.

All the best,
Olesya

SanzClew · August 3, 2025, 11:43pm

Hello - I appreciate the follow-up. As I was scanning more URs I found this one - seems to be related to the UK app user.

https://waze.com/en-US/editor?env=usa&lat=42.61639&lon=-70.66679&s=18871596110058429612030&zoomLevel=16&mapUpdateRequest=12340289

Reports that the app spins when approaching a roundabout. If it’s the same user as above, we won’t get any reply.

Olesya-Staff · August 4, 2025, 9:08am

Hi @SanzClew,

Thank you for the follow-up.
These are two different users but both are based in the UK. I will add this example to the internal ticket to investigate it further.
Please let me know if you come across any other URs submitted by UK users,

Best regards,
Olesya

abc1357 · August 4, 2025, 3:09pm

I see this occasionally, but only with “Help & feedback” URs. The reporters opened up the UR in the wrong country. I’ve seen reports regarding problems in Australia, France, South Africa, etc.

So, it’s not just UK users.

Olesya-Staff · August 4, 2025, 3:48pm

Hi @abc1357,

Thank you for your observation. Please let me know if you come across these URs. I’m not sure yet what causes them to be misplaced, but I will share more information as it becomes available.

Best regards,
Olesya

SanzClew · October 27, 2025, 2:54pm

Hello,
Here’s another UR in the US from a user who is clearly in the UK and has app settings that are related to auto passes in the UK as well.

https://waze.com/en-US/editor?env=usa&lat=42.58902&lon=-71.30750&zoomLevel=19&venues=189268394.1892552869.1164169&mapUpdateRequest=12500330

Olesya-Staff · October 27, 2025, 3:26pm

Hi @SanzClew,

Thank you for this example.
You might have wanted to post this here perhaps?

SanzClew · October 27, 2025, 3:46pm

Yes thanks! I forgot Nick had created a different thread.