We clearly reserved for four guests and got only three towels while we got charged $30 for each guests 3 & 4; must be running tight in the laundry dept. The wait for the elevator (I am NOT kidding!) was almost 20 minutes, all kept coming full. We ended up taking an UP elevator and then ride it all the way down. On the way down people on every floor were fuming. Then we ended up having to walk down the stairs with suitcases to be able to grab a different elevator system. Then the check-out line (I wanted my receipt) was over twenty people long! Also be prepared for completely over-priced EVERYTHING! This place's priority is making money, all the rest like customer satisfaction, service, etc. are second and third hand. Oh, and parking is just shy of $50/day!! Never, EVER again!!