If a UR is to be closed without any action having been taken, because the user didn’t respond with required detail and the data as it currently stands shows no evidence of any errors or incorrect routing, should it be closed with “Mark as solved” or “Mark as not identified”?
Edit: Actually, forget this, I’ve dug a bit deeper into the Wazeopedia and found the answer - HERE, in case anyone has the same query in the future!