Waze navigating customers to old location

Map Editors Community United States Washington
1

Hello,

Newbie here. I own a small business that moved to a new location nearly 8 weeks ago. New clients are still being directed by waze to our old location when they put our business name in the search field. I am trying to figure out how to update that so it doesn’t keep happening, but all I could come up with from my search was how to update my own saved places. I am not a paid waze advertiser and I don’t recall ever specifically adding the business info to waze. Our address is updated in google, bing, facebook, our website and all other online sites. Can anyone tell me how to submit this request or change it myself. I am slightly confused because when I type in business name and city in waze I only see the correct info, but a had a client yesterday who did not. TIA!

2

Unfortunately, the waze app caches search results, so they would each need to remove the old location from their search histories to get the updated result.

3

As helifino said, the app caches places the user previously navigated to.

You say “new clients are still being directed” so I’m wondering if there’s an erroneous place point somewhere that we can get fixed. (Places can be edited via the app when looking at the details of the place in question, but we can make bigger changes and move places farther via the Waze Map Editor online.)

If you’d be so kind as to share the business name as well as the former and current addresses I’ll do some checking to see if the problem is more than just cached data.