Dear Sir/Madam,
I am writing to report an issue I have been experiencing with BMW Operating System 8.5 in conjunction with Android Auto and Waze maps.
When using Waze maps for navigation, the map initially displays correctly in the driver’s instrument cluster. However, after approximately 10–20 minutes of driving, the map disappears from the cluster, despite continuing to function normally on the main infotainment screen.
I have already attempted several troubleshooting steps, including clearing cache, reinstalling Android Auto and Waze , and adjusting battery optimisation settings. Unfortunately, the issue persists.
This behaviour appears to be inconsistent and significantly impacts usability, particularly on longer journeys where the instrument cluster display is most useful.
Could you please advise whether this is a known software issue and if there are any updates or fixes available? If not, I would appreciate this being logged and escalated accordingly.
I look forward to your response.
Hi @Shortsnijj,
Thank you for reaching out! I’m sorry to hear about the problem you are facing.
Since this forum section is dedicated to WME topics, I’d recommend using other channels to report this Waze app issue.
You can do it by filling out this Waze Support form.
You can also report this issue via the app:
- Open Waze.
- Tap the Menu (three lines).
- Go to Help and feedback > Report an issue.
- Select your category and tap Submit a ticket at the bottom.
It will also be useful if you could send your debug logs as they will help to troubleshoot the issue - you can send these by typing 2##2 into the Waze search bar to enter “Debug Mode,” reproducing the issue, and then going to Settings > Help & feedback > Submit debug logs or Report button (the triangle icon) > the Bee icon.
When reporting your issue, it will be worth specifying the type of in-car connection (wired/wireless) - in case it is wireless, you can try using a cable to see if the problem still occurs.
P.S. There is a dedicated Waze Beta bugs section where this kind of issues can be reported; however, you would need to be part of the Beta Program.
All the best,
Olesya