External Providers Disappearing from Places

Is this a…:
Standard bug
Steps to reproduce this issue:
When editing places I noticed that most of the places I edited were missing external providers completely and were last edited by the matching feed this week. Is this intended and related to Duplicate External Providers from matching_feed - #45 by JasonN899 or an unintentional effect?

Environment where the bug occurs…:
ROW
Permalink:
https://waze.com/en-US/editor?env=usa&lat=30.12546&lon=-95.44720&marker=true&zoomLevel=18
Browser name and version:
Chrome 145.0.7632.75

6 Likes

Hi @im_0mni8,

Thank you for flagging this issue. I’m currently checking this behavior with the team and I’ve raised an internal ticket for further investigation. I’ll keep you posted on the progress.

All the best,
Olesya

1 Like

Is this a…:
Standard bug
Steps to reproduce this issue:
I noticed that on the app some of the places I go to dont have the data being pulled from GM. When I did some investigation, it turns out that they have been removed.

It seems like the matchingfeed bot has removed them on Feb 16th. This has occurred in a lot of places after randomly checking on WME.

Environment where the bug occurs…:
ROW
Permalink:
https://waze.com/en/editor?env=row&lat=10.64954&lon=-61.47486&zoomLevel=19&venues=195625066.1956381737.1639600
Browser name and version:
Chrome - Version 134.0.6998.118 (Official Build) (64-bit)

Please get this fixed ASAP. I am getting URs where people are routed incorrectly based on this other bug where Waze does not route drivers into PLRs.

External Providers Disappearing from Places

Hello all,

We’d just like to let you know that this issue is currently being looked into with high priority.
We apologize for the inconvenience this is causing on your end and appreciate your patience while this is being addressed. We’ll keep you posted once we have more news.

Kind regards,
Olesya

11 Likes

Hello all,

This is just to inform you that the team is actively working on the issue. We keep monitoring the status of the internal ticket and will deliver all relevant updates once they arrive.
Thank you so much for your patience.

Best regards,
Olesya

6 Likes

Is this a…:
Standard bug
Steps to reproduce this issue:
Ask to Matching Feed :wink:

Environment where the bug occurs…:
ROW
Permalink:
https://waze.com/fr/editor?env=row&lat=47.79406&lon=-3.58245&marker=true&zoomLevel=19&venues=233570782.-1959128405.12117794
Browser name and version:
Chrome Version 145.0.7632.111 (Build officiel) (64 bits) but browser-independent

2 Likes

On February 23rd, matching-feed massively modified POIs and removed their Google Maps links? Several of us noticed it in France.

This withdrawal does not appear in the history

It seems to only concern 23 february editions.

After correction, all traces of the crime :laughing: disappear from the history :slight_smile:

There is no longer any trace of the Matching feed’s passage.

The problem is that we have no list of all POI to check for corrections !
To be able to correct this problem, it would be helpful to provide us with a list, by city, of the Matching feed changes from February 23rd.

2 Likes

I was looking at some rural towns and noticed that “matching feed” has wiped the Google Maps connections from almost every single place on the map. This feels like vandalism on a massive scale and is an enormous waste of editors’ time to rectify.

3 Likes

Hello @numbermaniac,

Your frustration is 100 percent understood. The team is aware of the impact and actively working to address this problem. We’re monitoring the internal ticket and checking with the team about further steps. We’ll make sure to keep you posted.
Thank you so much for your patience!

Best,
Olesya

2 Likes

Hi Olesya, are you able to confirm if the matcher has been turned off in the meantime? Also if you know if the changes will be able to be rolled back? The external providers have been stripped off hundreds/thousands of places and it will be very difficult to fix manually.

Thank you!

5 Likes

Definitely seeing this on the NA server too.

Not every place has them removed, but I’d say the vast majority of those I’ve been spot checking. As others have mentioned it does appear to be related to the “matching feed 1” updating the places within the last week.

2 Likes

Hi Everyone,

A quick update that the team continues working on this matter with the highest priority. We hope we’ll be able to update you shortly.

We apologize for the inconvenience and thank you for your patience.

Best,
Maia

3 Likes

Hello all,

We are happy to inform you that the issue has been fixed globally, restoring all links for venues across the United States and some ROW countries. These are already live in Autocomplete search in the US but may take a little longer to appear in ROW.

We’ll appreciate your verification.

Thank you and regards,
Olesya

11 Likes

Hi,

I verified today that the links were restored for the NA server in my editing area. Thank you!

2 Likes

Amazing! Thank you so much for your verification @im_0mni8. I will go ahead and mark this issue as fixed. Should there still be any concerns, please let me know.

All the best,
Olesya

1 Like