Need a restricted road marked on a map for me

I need this location marked as a private road for me. 28°10’08.6"N 81°37’25.0"W in Davenport FL. Del Webb Blvd at this location is for residents ONLY. You can clearly see the sign that states this on Google Maps Street View. Because this location has not been marked as private, Waze is routing people here, such as ride share drivers, delivery drivers, emergency vehicles, guests, etc. when going this way seems shorter or quicker to an address inside the gated community of Del Web Orlando. There is only one manned gated entrance for non-residents into this community, and it is on Ridgewood Lakes Blvd. I missed a doctor’s appointment because my Uber driver insisted this was the way to my house and that I had given him the wrong directions. Please help mark this location as restricted. I hate to think that ambulances and firetrucks are being routed this way! I do not own a car or I would do it. Thank you! :grinning_face:

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The simplest way to answer your question is to say Waze determines where you are, and when you tell Waze where you want to go, it looks at ALL possible ways to get you to your destination and has no way of knowing if you are a guest or resident.

In your case there are 2 possible ways to enter the neighborhood. Waze will always pick the one that is the fastest. We are unable to tell Waze “don’t pick this one”, as it’s programmed to get you somewhere fastest. Please keep in mind waze cannot tell if the driver is a guest or a resident. Waze at its core is a commuter app to get you to and from a destination the fastest. Per the TOS it is not for commercial use. To help with navigation we have created a searchable place in Waze called “Del Webb Orlando - Main/Visitors Entrance” This can be used to get the proper routing for guest/visitors.

First they would search for the address inside the complex then select add a stop and search for “Del Webb Orlando - Main/Visitors Entrance” selecting this as well. This will provide navigation to the gate first then to the address inside the complex once past the gate. Right now this is the only solution we have for guests vs resident.

Alternatively, If you have a community website you can list the name of the guest entrance that we have created for you there. You can broadcast to your community to increase the awareness of these new places that are designed to route guests to the correct entrances.

Us Volunteer Editors have been working with Waze to try and find a solution that allows residents to get the best routing and guest to receive proper routing to the Visitor gate(s). Hopefully this is something that can be accomplished.

Please let us know if I’ve answered your question.

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Thank you for your response.

This is disappointing. Ride share drivers or delivery drivers who use Waze are not going to be searching for “Del Webb Orlando.” They are going to be following the route given to them and expecting it to be correct. I have missed a doctor’s appointment and never received my restaurant dinner order in the past 2 weeks because the back gate to my community has not been labeled as a private road. The drivers accused me of giving them the wrong address. I was only asking for help from someone to label that back gate area as private for me. I do not own a car. This could be a huge issue if emergency responders are directed to go through a back gate that they cannot enter. Most non-residents are not going to stop and do the searches you have suggested. They are just going to follow the fastest route GPS gives them. I contacted Google Maps about this, and they changed it to private pretty quickly. I have also submitted the change to Apple Maps.

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