Is this a…:
Standard bug
Steps to reproduce this issue:
Environment where the bug occurs…:
ROW
Permalink:
waze.com/editor
Browser name and version:
any
I just tested a suggestion rejection and got an email notification with the reason. I believe these emails are only sent between ~9am-9pm local time so maybe this is what you were seeing?
That seems to be the case. I tested in the afternoon and got the feedback. Now, 10:30pm I got nothing again. Initial test was also before 9am, so everything lines up.
Either way this is a major flaw. If Waze doesn’t want to send emails outside this timeframe, the emails should be put on hold and sent out the next day. Leaving users without any feedback because it’s too early or too late isn’t a reasonable option.
Hi @matsalka,
Thank you for your input.
I tested this myself as well - rejected a suggestion at 10pm and received an email about it the next day at 9:37. Can you please recheck this on your end?
Best regards,
Olesya
You’re right @Olesya-Staff. I too received an email to my test account. I think we can conclude the issue like this: original reporter didn’t have email notifications enabled on his account settings and/or the actual email was received the day after the complaint (user is not responding anymore, so can’t confirm).
Can you also confirm the timeframe of when Waze actually does send out emails and which emails does this apply?
Is it only for suggestion-related emails? What about UR comments and closing URs?
Thank you for your response @matsalka. Just for further context, this was originally raised here.
The timeframe is 9am to 9pm, I’ve been informed that the same also applies to UR emails.
Please let me know if you have further questions.
Best,
Olesya
Thanks, let’s close this one for now.
I understand why Waze won’t send alerts overnight, but e-mails should not be delayed unless there is no way to decouple the two types of alters.
@matsalka Map Comments have their own logic, so the 9am - 9pm time frame won’t apply here.
