Lost all points and km driven

[vince1612]

@Dude_Driving

This issue is still happening, I had 351687 point in the US, and it show 0 and not accruing while traveling in Europe! I will be very bummed to have lost 3 years worth of status just because I run Waze while traveling!

This is an entirely different thing…

The US are on a separate server and points do not transfer from the North American server to the International server. They will be back when you go back to the US. See the Waze help:
https://support.google.com/waze/answer/6270859?hl=en

[Moonshine666]

I am one of those 1% in my country (top 300). When i recently visited united states i of cause used my Wase app. What i notised was that i started from zero. Fine, no problems with that.
But what happened when i come home is that i am still a “novice”. Does that mean i should start from the beginning again or what?

[vince1612]

@Moonshine666

I am one of those 1% in my country (top 300). When i recently visited united states i of cause used my Wase app. What i notised was that i started from zero. Fine, no problems with that.
But what happened when i come home is that i am still a “novice”. Does that mean i should start from the beginning again or what?

Please read previous messages. Thank you.

[diogoroldao]

@SerJaum-RJ

@manobacsi1

Hi All!
I’m from Europe, Hungary, and I have the same issue. I used Waze in the US for two weeks in May. The first region change from EU to US caused a loss of points and status, and it didn’t change for the two weeks of navigation at all. Coming back home I could check my status after the region change US to EU on 26th of May (‘Waze king’, 131 104 points, rank 1137), but the same day everything has been lost (0 points, ‘Baby Wazer’ again).
I hope the developers will correct this bug in the near future!
Thanks, Gabor Toth (manobacsi1)

I had the same problem. I am from Brazil and I travelled to US.
All you have to do is open a request:

https://support.google.com/waze/answer/6078381?hl=en&ref_topic=6073110

And wait around 2 weeks. All my points returned to normal after 2 weeks from my ticket.

Same to me. Few months back I came to live in US and since then I lost all my points. Back to baby.

Seems this issue was not fixed. Along with several critical failures that I have when trying to use Android Auto and Waze, this status issue is liquidating my willingness to use Waze any more, specially when Google Maps works so good in US.